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Be Good to your Customers. They Talk (and Tweet).

— Posted by Gagan
Monday, July 28th, 2008

Need a gentle reminder why you should be a good customer service provider? How about 11 reasons to keep a sharp focus on our customer and their experiences with your brand offering.

Joy to the Designer. Being a good client.

— Posted by Gagan
Saturday, December 15th, 2007

This month I write a few tips targeting clients. I think every designer should get their client to read these. And clients: ‘Tis the season to give. So go on, give your designer some love! Here are the 10 things that you can do to share some joy with your designer

(Not) Navel Gazing. Part 2. Context.

— Posted by Gagan
Monday, May 1st, 2006

I suggest we need to consider two major elements to focus on when it comes to creating successful businesses: Context and the User. This month’ article will focus on context. We will move our attention to the user in next month’ article