— Posted by Gagan
Thursday, March 26th, 2009

Filed under:
Branding,
Business,
Communication,
Trust,
User+Experience,
Web20,
community,
marketing,
sharing,
social_networks,
socialmedia,
tagging
As brands grapple with the concept of social media, some view it as just another channel to advertise. But that’s one very thin slice of the possibility pie. Yes, you can create brand awareness, but how do you actually get your customer to care about you, and make you their preferred choice?
— Posted by Gagan
Friday, September 12th, 2008
I have been thinking a lot these days about what it means to be “good”. Good is an adjective, so what does it mean without a noun to end the sentence (I am a good ____.)? And wouldn’t it be great if we lived in a world where “to be good” equaled “doing good”?
— Posted by Gagan
Monday, October 1st, 2007
I am part of that blurry-eyed generation that is not neatly defined by world politics what is, war, dreams or the lack thereof what is. Instead I am defined by the desire for the “now” of information
— Posted by Gagan
Tuesday, May 1st, 2007
This article is broken into several parts because this is a loaded topic, with lots of unknowns to unpack. This month, we look at how to know if it’s time to freshen up your website and redesign it.
— Posted by Gagan
Sunday, April 1st, 2007

Filed under:
Design,
Personas,
User+Experience,
Web20,
community,
marketing,
sharing,
social_networks,
socialmedia,
userresearch,
users
Let’s talk about building stickiness. Sticky like rice. What makes a website sticky? In other words, why do we go back to same site time and again? With this month’s article I am outing myself as someone who grew up listening to 80-ish (one 90’s and one 70’s song thrown in) music. Here are 5 songs about people who come back to websites and help make them sticky.
— Posted by Gagan
Sunday, March 4th, 2007
Scenario: I buy a cheap digital camera on eBay. I go out a take a picture of my dog and come back, transfer that pic to my iPhoto library, add a few cheesy effects and upload it to Flickr. I am now a happy prosumer, consuming, producing content as fast as technology [...]
— Posted by Gagan
Sunday, October 1st, 2006

Filed under:
Branding,
Business,
UX,
community,
marketing,
packaging,
sharing,
social_networks,
socialmedia,
userresearch,
users
It’s relatively easy to hide behind a faceless stone mask of a named corporation. Even easier is to pretend to be big and ‘worldwide’ and use technology and gimmicks to remove the immediacy of human contact. But why would we want that? Why would we want to feel secure from our [...]
— Posted by Gagan
Friday, June 2nd, 2006
This month we focus on quality of information we have about our target user. The person who buys the end-product. Be it a business or a Joe Blow from down the street.
— Posted by Gagan
Wednesday, March 1st, 2006
We have survived that first version of the web. We skipped many a flash intro, used many a sitemap to find our way around marketing hoopla. We even managed to give up old buggy browsers, adopted usability…