— Posted by Gagan
Thursday, March 26th, 2009

Filed under:
Branding,
Business,
Communication,
Trust,
User+Experience,
Web20,
community,
marketing,
sharing,
social_networks,
socialmedia,
tagging
As brands grapple with the concept of social media, some view it as just another channel to advertise. But that’s one very thin slice of the possibility pie. Yes, you can create brand awareness, but how do you actually get your customer to care about you, and make you their preferred choice?
— Posted by Gagan
Monday, July 28th, 2008

Filed under:
Branding,
Communication,
Design,
Ethics,
Trust,
UX,
User+Experience,
Web20,
community,
customer,
marketing,
productdesign,
research,
social_networks,
socialmedia
Need a gentle reminder why you should be a good customer service provider? How about 11 reasons to keep a sharp focus on our customer and their experiences with your brand offering.
— Posted by Gagan
Sunday, October 2nd, 2005
Trust. A small word. But with big implications. Lack of it will make people unhappy; relationships end and make bitter enemies out of best friends. What does trust mean in the world of branding….